Kenyan Hotelier Shows Off How They Maintain Teamwork, Cleanliness Daily: "Brief And Concise"

• A Kenyan hotelier has taken to social media to share the secrets that have propelled her establishment to success
• Miriam Nabakwe revealed the key strategies she employs to ensure her hotel's operations run smoothly, with a focus on daily briefings and meticulous attention to detail
• The daily briefing of food and beverage staff plays a pivotal role in ensuring each team member understands their specific responsibilities for the day

Miriam Nabakwe has taken to social media to showcase her hotel's remarkable commitment to teamwork and daily cleanliness routines that keep her business afloat.

How often does Nabakwe hold briefs?

Nabakwe, a seasoned Food and Beverage Management professional, shared valuable insights that shed light on the meticulous strategies behind her hotel's success.

The hotelier shared the insights in a Facebook post and pointed out that the significance of daily briefings for her food and beverage staff lies at the heart of her approach.

"Briefing of food and beverage staff is very important because it helps the employees to know their special job of the day. It will help them to know the functions of the menu and service," she wrote.

According to her, these briefings, lasting no more than 10 minutes, serve as a crucial platform to outline each employee's daily specialised tasks.

Nabakwe emphasised that the briefings also aid the staff in understanding menu intricacies, service protocols and identifying service gaps.

What other things are checked during briefing?

This ensures smooth operations and encourages team members to contribute suggestions and solutions for seamless functioning.

"It also allows them to identify lapses in service and bring suggestions on day-to-day work for smooth functioning," said the hotelier.

"They must analyze the previous serving period, address any challenges and solutions are communicated effectively," she added.

Key elements such as personal grooming, impeccable personal hygiene, and the readiness of working tools are also part of Nabakwe's regimen.

By focusing on these critical aspects in conjunction with the daily briefings, she strives to uphold high standards and create a cohesive team atmosphere.

Key team member conducts briefs

Effective communication with guests and delivering top-tier service are additional benefits of this approach.

Nabakwe's professionalism extends beyond the surface.

A captivating video accompanying Nabakwe's words of wisdom captured the essence of her approach to work.

The video featured a key team member conducting the daily briefing, meticulously checking staff members for adherence to grooming standards and equipped with necessary tools.

The briefing concluded with a unifying moment of prayer, symbolising the cohesion and shared dedication that defined the hotel's ethos.

Continuous staff training

As a Food and Beverage Management professional, Nabakwe told TUKO.co.ke she strongly emphasises continuous staff training, rigorous quality control measures for food preparation, and the diligent consideration of customer feedback.

Nabakwe further revealed she collaborates with business consultants, seeks guidance from mentors, and is not shy about seeking professional help across various operational aspects.

"I ensure that I give my business that professional touch because I understand too well what should be done and implemented in running a food business," Nabakwe told TUKO.co.ke.

Her commitment to balancing professional guidance and a pleasant work atmosphere sets the tone for an enjoyable workplace.

Nabakwe also encourages her staff by maintaining clear boundaries between work and leisure, ensuring an environment conducive to productivity and employee well-being.

Businesswoman advocates end to gender-based violence

In a separate story, a hotelier in Nandi county has taken advocacy against gender-based violence to a new level as she has branded her restaurant with graffiti against the vice.

Naum Jeptepkeny is a renowned advocate against the vice and has branded her restaurant's wall with messages against the vice.

The 25-year-old trained caterer runs the popular Mos Villa restaurant in Mosoriot township, Nandi county.

On a wall that she convinces her clients to pose for photos on has the message written