Kenya Power and Lighting Company (KPLC) is currently embracing advanced technologies to ensure that its customers get seamless services. One of the recently embraced services is the mode of paying their token using M-Pesa services. So, do you know how to pay KPLC Tokens via M-Pesa PayBill number on your phone?
KPLC stands as a cornerstone in the nation's infrastructure, playing a pivotal role in powering homes, businesses, and industries. Beyond delivering electricity, the company provides essential services such as billing, metering, and customer support, contributing to the nation's progress and development.
How to pay KPLC Tokens via M-Pesa
How to buy KPLC tokens on your phone is a straightforward and convenient process, seamlessly merging technology and utility management. You easily access this service through your phone following the steps below:
- Go to Safaricom SIM Tool Kit, select M-PESA menu, select Lipa na M-PESA
- From M-Pesa, select Pay Bill on the drop-down menu
- Select enter a business number. Enter KPLC's Lipa na M-PESA PayBill number 888880 and press "OK."
- Select Enter an account number from the given option, and enter your KPLC prepaid meter number and press "OK."
- Enter the amount you want to use to buy the token. It should be between KSh.100 and 35,000 and press "OK."
- Enter your M-PESA PIN and press "OK."
- Confirm all the details are correct and press "OK."
- You will receive a confirmation SMS from M-PESA.
- KPLC will then generate a prepaid token valid for your meter and send it via SMS after which you are required to key in the information on your meter box and press "Enter".
Apart from using Safaricom M-Pesa, you can successfully buy your KPLC token using Equitel line. If you are using Equitel lines, here are some of the steps you can follow to buy KPLC Tokens:
- Select Eazzy Pay from your Equitel menu.
- Select Pay Bill from Eazzy Pay.
- Choose the bank account number to pay from.
- Select business number – KPLC Tokens
- Enter your KPLC Prepaid Meter Number and press OK.
- Enter the amount you wish to pay, which should be between Shs. 100 and Shs.500,000.
- Enter your Equitel PIN and press OK.
- Confirm that all details are correct by pressing 1 OK.
- You will receive a text confirmation of the transaction from Equity Bank.
- KPLC will then generate a prepaid token valid for your meter and send it via SMS.
How to pay your Kenya Power Postpaid Electricity bill via M-Pesa
KPLC has also given its customers a postpaid electricity bill option. This is a billing arrangement in which customers are billed for their electricity usage after the consumption period.
In a postpaid system, customers use electricity throughout a billing cycle, typically a month, and receive a detailed invoice or bill outlining the energy consumed during that period. Here are the steps you can follow to complete a postpaid electricity bill payment:
- Select "Pay Bill" from the M-Pesa menu.
- Enter the Kenya Power Paybill number 888 888.
- Enter your new Kenya Power account number.
- Enter the amount you wish to pay. The amount should be between Shs.100 and Shs.35,000.
- Enter your M-Pesa PIN.
- Confirm that all details are correct.
- You will receive a confirmation of the transaction via SMS.
KPLC customer care number for Tokens
The customer care number for KPLC is 97771 for general inquiries, including token-related matters. This line is not only for inquiries on limited tokens, but you can also contact the popular company if you have other inquiries.
Some of these inquiries include billing inquiries, reporting power outages or faults, seeking information on account balances, and understanding tariff details.
What is the KPLC business number?
KPLC has two business numbers you can use. The first one is the prepaid Paybill number, 888880. They have also provided the postpaid business number 888888 for customers who prefer post-payment services.
Can you buy KPLC tokens using USSD code*977#
Yes, you can make KPLC prepaid and postpaid electricity payments using the USSD code *977#. You simply key in the figures on your mobile phone and dial, then follow the steps to get whatever service you want.
This service was introduced on 26 August 2020. Customers opting for self-read receive a reminder to submit readings within three days. The platform allows prepaid users to buy tokens and retrieve the last three purchases, addressing delays or accidental deletions.
Dialling *977# also enables customers to report outages, request new connections, and verify the identities of purported company employees or contractors.
FAQs on how to pay KPLC Tokens via M-Pesa
- What is the PayBill for prepaid KPLC? The PayBill for KPLC prepaid customers is 888880.
- Is 501200 a KPLC Paybill number in Kenya? No, this is not the KPLC Paybill number. The correct PayBill number for Postpaid KPLC customers. 888888.
- How do I load my KPLC token? Loading your token is an easy step. Once you have bought the token, dial it into your token meter and press "Enter". The token will be automatically loaded.
- What is the USSD code for the KPLC token? The known KPLC USSD code is *977#.
- What is the KPLC token customer care number? You can contact KPLC customer care for token inquiries through these numbers: 97771, 0703070707 or 0732170170.
- How do I find my meter code? You can find your meter code on the metre box. You will find 11-digit numbers on it; that is your meter code.
- How do I reset my prepaid electricity meter? You can reset your meter by pressing the BLUE or # button. This is needed to ensure the two parts of your meter initiate connection again.
Wrapping up
Knowing how to pay KPLC Tokens via M-Pesa is not difficult. Whether you want to make a post-pay or prepay payment, KPLC, in conjunction with Safaricom, has simplified this process by introducing this seamless payment method. You are also provided with a USSD code that will help you access numerous services at your fingertips.
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