How To Cancel An Order On Zomato Or Return Items For A Refund

When it comes to online food delivery services, placing wrong orders is common. Zomato, one of the most used food delivery apps, experiences many mistakenly placed orders. However, although not complicated, most Zomato users don't know how to cancel an order on Zomato or return items for a refund. So, what are the steps?

Zomato is one of the most comprehensive and intuitive apps where users can search for nearby cafés and restaurants, order food and get it delivered to their doorstep in minutes. This food delivery app has an excellent track record and well-rounded customer support.

How to cancel an order on Zomato app

Cancelling an order on Zomato app is simple, but it needs patience. That’s because you can only cancel an order by contacting their customer support.

How to cancel an order on Zomato app via call

There’s no direct cancellation button on the Zomato order section or homepage. But you can easily cancel an order through a call to customer support. Here are the steps.

1. Open the Zomato app.
2. Click on the profile at the bottom-right corner.
3. Select “Your Orders”. It displays the food you’ve ordered.
4. Click on the "View Order Summary" button. At the bottom of it, there’s a customer care number.
5. Call the Zomato customer care number to cancel your order.

How to cancel an order on Zomato app via chat

You can contact Zomato customer care through chat if they're unavailable via call. Here are the steps.

1. Launch your Zomato app
2. Go to “Account Section” (right-side corner)
3. Select the "Your Orders" option. (It'll display the foods you've ordered.)
4. Click on the “View Order Summary” button.
5. Click on the “Support” button (top right corner). Give a reason why you’re cancelling your order.
6. It will be cancelled anytime soon.

Note: The processes of how to cancel an order on Zomato on iPhone via app or call are similar to the ones listed above.

Zomato order cancel charges

Suppose the reasons for cancellation of an order aren't attributable to Zomato, i.e. in an event where you provided incorrect particulars or were unresponsive, unavailable or not reachable of the services offered to you. In such a case, it shall amount to a breach of authorization.

If you commit an authorization breach, you’re required to pay liquidated damage equivalent to the order value. Therefore, Zomato will collect or deduct the amount payable at its discretion.

But if your reasons for cancellation are valid enough, Zomato won't charge you anything.

Why can't I cancel my Zomato order?

Your cancellation might have failed because you didn't provide an explicit reason for cancelling your order.

In addition, some orders can't be cancelled because the privacy policy states so. Therefore, it's recommended that you read a restaurant's privacy policy before ordering any food.

How do I delete order details on Zomato app?

There are many reasons people delete order details from food delivery apps. Whatever the reason, here is a step-by-step guide on how to delete your order details on the Zomato app.

1. Launch the Zomato app.
2. Tap on your profile. (You’ll be redirected to a page with multiple options.)
3. Click on “Send Feedback”
4. Type your feedback on the feedback page and click "Need help with your order section."
5. The “Zomato Chat” option will be displayed.
6. Talk with Zomato customer care and ask them to delete your order details. You can also inform them about other issues.

Zomato refund policy

When it comes to refund policy, it's important to note that no refund or resolution will be provided without the food store/ restaurant permission.

You'll be required to share proof before any resolution is offered to any complaint concerning your order, such as the delivery of wrong food, poor quality, and foreign objects in food.

In addition, you won't get a refund if the restaurant follows all your instructions in the best possible way. The refund shall be processed in the same manner it was received. For example, If you paid the amount from your bank account, it'll be credited to the bank account.

Who pays for Zomato refund?

Zomato typically covers the cost of refunds arising from order cancellation unless in the case of repeated quality issues or if a restaurant cancels an order. Also, Zomato has a policy that asks restaurants with higher cancellation rates than the platform’s average to cover the refund cost.

Final word on Zomato order cancellation

Figuring out how to cancel an order on Zomato isn't as complicated as many users assume. You can easily cancel your order from the Zomato app through chat or a call with customer support. But make sure you have a valid reason as to why you're cancelling or returning an order.

DISCLAIMER: This article is not sponsored by any third party. It is intended for general informational purposes only and does not address individual circumstances. It is not a substitute for professional advice or help and should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility!

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